Terms & Conditions

Welcome to Oy Vey Maintenance & Repairs.

These Terms & Conditions explain the terms that apply when you use our website, request a quotation, communicate with us about work, or engage Oy Vey Maintenance & Repairs to provide maintenance or repair services.

Please read them carefully.

1. About Us

We primarily provide maintenance and repair services in Tel Aviv and surrounding areas.

References in these Terms to “Oy Vey”, “we”, “us” or “our” mean Oy Vey Maintenance & Repairs.

References to “you”, “your” or “customer” mean the person requesting or purchasing services from us.

2. Our Services

Oy Vey provides general property maintenance and repair services, which may include:

• Painting and decorating
• Wall preparation and repairs
• Damp and mould-related surface treatment
• Filling, sanding and making good
• TV wall mounting
• Shelves, mirrors and other wall-mounted items
• Furniture assembly
• Silicone replacement
• Small flooring and tile repairs
• Door and frame repairs
• General household maintenance and repairs

The exact services provided for each job will be those agreed between Oy Vey and the customer in the relevant quotation, message, written agreement or other confirmed scope of work.

Not every type of maintenance work is within our scope.

Work requiring specialist licensing, certification or expertise that we do not provide will not be undertaken unless separately arranged with an appropriately qualified provider.

3. Website Information

We make reasonable efforts to ensure that information on oyvey.co.il is accurate and up to date.

However, information on the website is provided for general information and does not constitute a quotation, contractual offer, technical assessment or guarantee that we can undertake a particular job.

Photographs, descriptions and examples of services are illustrative.

Every property and job is different, and the exact work required can only be determined from the information available for that particular job.

4. Requesting a Quote

You can request a quotation by:

• WhatsApp
• Telephone
• Email
• Our online quotation form
• Another communication method agreed with us

You may be asked to provide:

• Photographs
• Videos
• Measurements
• Property location
• Details of the problem
• Access information
• Other information reasonably necessary to understand the work

Submitting a quotation request does not create a contract or obligation for Oy Vey to undertake the work.

We reserve the right to decline a job.

5. Quotes Based on Photographs or Customer Information

Where we provide an estimate or quotation based on photographs, videos, measurements or descriptions supplied by you, it is based on the information reasonably available to us at that time.

Photographs do not always reveal:

• Hidden damage
• Moisture behind walls
• Rotten or unstable material
• Weak plaster
• Damaged substrates
• Concealed pipework or wiring
• Structural problems
• Previous poor-quality repairs
• Other conditions hidden from normal view

If the true condition of the property differs materially from the information available when the quotation was prepared, we may need to revise the work or price.

We will discuss this with you before carrying out material additional work wherever reasonably possible.

6. Site Visits

For some work, we may recommend or require a site visit before providing a final quotation.

A preliminary price given before inspection may be an estimate rather than a fixed quotation.

If a site visit or inspection reveals that the required work is substantially different from what was initially described, we may provide a revised quotation.

7. Quotations

A quotation will normally describe:

• The work included
• The agreed price or method of pricing
• Whether standard materials are included
• Any important exclusions or assumptions
• Any deposit required
• Any other job-specific terms

The individual quotation and any subsequently agreed written changes form part of the agreement between you and Oy Vey.

If there is an inconsistency between these general Terms and a specific written quotation, the specific quotation will normally take priority in relation to that particular job, except where doing so would conflict with applicable law.

A quotation is valid for any period expressly stated in it.

If no validity period is stated, Oy Vey may withdraw or revise the quotation before it has been accepted.

8. Acceptance of a Quote

A contract for services may be formed when:

• You clearly accept our quotation or agreed scope of work; and
• Any required deposit or other agreed booking requirement has been completed.

Acceptance may take place through WhatsApp, email, another written communication or another clearly agreed method.

An enquiry alone does not constitute acceptance.

9. Deposits

Some jobs require a deposit to secure the booking.

Where a quotation states that a 30% deposit or another deposit amount is required, the booking will not normally be considered secured until that payment has been received.

A deposit forms part of the total price of the job and is deducted from the final balance.

A deposit is not automatically described as non-refundable.

Cancellation and refund rights are subject to:

• Applicable Israeli consumer law
• The circumstances and timing of the cancellation
• Work already performed
• Materials or items already purchased or specially ordered
• Other reasonable and lawful costs incurred in reliance on the booking

Nothing in these Terms removes a customer’s statutory cancellation or refund rights.

10. Scheduling

Once a job is confirmed, we will agree an intended date or time for the work.

We make reasonable efforts to attend as agreed.

However, maintenance and repair work can sometimes be affected by circumstances such as:

• Previous jobs taking longer than expected
• Drying or curing times
• Material availability
• Supplier delays
• Access problems
• Weather where relevant
• Illness or emergencies
• Unexpected site conditions
• Circumstances outside our reasonable control

Where a material delay occurs, we will try to inform you and arrange an appropriate alternative.

Unless expressly agreed otherwise, quoted completion times are reasonable estimates rather than guarantees.

11. Access to the Property

The customer is responsible for providing reasonable and safe access to the property at the agreed time.

You must tell us in advance about any relevant:

• Access restrictions
• Parking restrictions
• Building rules
• Security arrangements
• Lift restrictions
• Working-hour restrictions
• Known hazards

If we cannot reasonably access the property or carry out the agreed work because of circumstances within the customer’s control, additional costs or a rescheduled appointment may be required where reasonable and lawful.

12. Authority to Request the Work

By instructing us to work at a property, you confirm that you have appropriate authority to request the work or have obtained the necessary permission from the person who does.

Where relevant, the customer is responsible for obtaining permission from:

• The property owner
• Landlord
• Building management
• Homeowners’ committee
• Other relevant party

unless we expressly agree otherwise.

Oy Vey is not responsible for disputes arising because a customer instructed work without the necessary authority.

13. Customer Responsibilities

Customers should:

• Provide accurate information about the work
• Disclose known problems that may affect the job
• Provide reasonable access
• Move valuable or fragile objects where appropriate
• Keep children and pets safely away from active working areas
• Follow reasonable instructions relating to drying, curing or use after work is completed
• Inform us of any concerns as soon as reasonably possible

14. Existing and Hidden Conditions

Our quotations normally relate to the visible condition of the relevant area at the time it is assessed.

Unless expressly included in the quotation, we are not agreeing to repair unidentified underlying defects simply because they become visible once work begins.

Examples may include:

• Hidden water leaks
• Structural movement
• Deep damp or moisture sources
• Unsound plaster
• Rotten timber
• Damaged concealed services
• Previous defective repairs
• Hazardous materials
• Problems behind tiles, flooring, walls or fittings

If such a condition is discovered, we may pause the relevant part of the work and discuss appropriate next steps with you.

Additional work will not normally be undertaken without agreement.

15. Damp and Mould Work

Dampness and mould can have many causes, including:

• Condensation
• Poor ventilation
• Plumbing leaks
• Water ingress
• Building defects
• External moisture
• Insulation issues

Unless explicitly stated otherwise in our quotation, surface damp or mould treatment is not a guarantee that an underlying moisture source has been permanently corrected.

Where we are engaged to prepare, treat and repaint a visibly affected area, our responsibility is limited to the scope described in the quotation.

If evidence of active water ingress or another underlying problem becomes apparent, further investigation or specialist work may be required.

16. Walls and Mounting Work

When mounting televisions, shelves, mirrors or other items, we assess the wall using the information and conditions reasonably available at the time.

Wall construction and concealed conditions can vary.

If we discover that a wall is unsuitable for the proposed installation or requires additional materials or preparation, we will discuss this with you before proceeding where reasonably possible.

Customers should inform us of any known concealed:

• Electrical wiring
• Plumbing
• Pipework
• Underfloor or wall heating
• Other services

in the working area.

17. Customer-Supplied Products and Materials

Where you provide an item for us to install or assemble, such as:

• Furniture
• TV brackets
• Shelving
• Fixtures
• Fittings

you are responsible for ensuring that the item supplied is the item you want installed.

We are not responsible for manufacturing defects, missing components, incorrect instructions, incompatibility or defects inherent in a customer-supplied product.

If a supplied item cannot reasonably be installed because it is unsuitable or incomplete, additional attendance or work may incur an additional charge if agreed.

This does not affect responsibility for damage directly caused by our negligent installation.

18. Materials Supplied by Oy Vey

Whether materials are included will depend on the quotation.

Where standard materials are included, we may select suitable professional materials appropriate to the agreed work.

Special finishes, colours, branded products, fixtures or customer-specific materials may cost extra where not included in the original quotation.

Material substitutions may occasionally be necessary due to availability. Any significant substitution will be discussed where appropriate.

19. Changes and Additional Work

Customers sometimes request additional work after a job has begun.

Anything outside the original agreed scope may be treated as additional work.

Where reasonably possible, we will explain the additional price before carrying it out.

Approval of additional work may be recorded through WhatsApp, email, written message or another agreed method.

Small incidental steps necessary to properly complete the agreed work do not necessarily constitute a change of scope.

20. Price and Payment

The price payable will be the amount agreed in the quotation, together with any subsequently agreed additional work.

Unless another arrangement is stated in the quotation:

• Any agreed deposit is payable before the booking is secured.
• The remaining balance is payable on completion of the agreed work.

For larger or multi-stage jobs, payment may be divided into stages where stated in the quotation.

Invoices or receipts will be provided as required.

Payment should be made using an agreed payment method.

21. Cancellation by the Customer

If you need to cancel or reschedule a job, please contact us as early as possible.

You can contact us at:

Where Israeli consumer cancellation legislation applies, your statutory cancellation rights take priority over these Terms.

Depending on how and where a transaction was concluded, statutory cancellation periods, cancellation fees and other specific rules may apply.

Where work has already lawfully begun at your request, you may be required to pay for services already provided, subject to applicable law.

Where consumer legislation does not provide a right to a full refund, we may take into account reasonable and documented costs already incurred, such as specially purchased materials or work already performed, to the extent legally permitted.

We will not use these Terms to remove rights that cannot legally be excluded.

22. Consumer Cancellation Rights

Certain transactions concluded remotely — for example by telephone, internet or electronic communication — may qualify as distance selling transactions under Israeli consumer law.

Where applicable, consumers may have statutory rights to cancel within specified periods.

Some consumers, including certain senior citizens, new immigrants and people with disabilities, may qualify for extended cancellation rights where the conditions established by law are met.

The customer’s statutory rights always remain in force regardless of anything stated on this website.

23. Cancellation by Oy Vey

In unusual circumstances, we may need to cancel or postpone work.

Examples could include:

• Unsafe working conditions
• Inability to obtain necessary materials
• Illness or emergency
• Discovery of work requiring expertise or licensing outside our scope
• Customer conduct making it unreasonable or unsafe to continue
• Circumstances outside our reasonable control

Where we cancel work that has not been performed and the customer is entitled to a refund of amounts paid for that work, the appropriate refund will be made.

24. Completion of Work

We aim to complete work with reasonable care and skill and in accordance with the agreed scope.

Once the job is completed, we encourage customers to inspect the work and raise any concerns.

If you believe something has not been completed in accordance with the agreed scope, contact us as soon as reasonably practical so that we have an opportunity to review it.

25. Complaints and Problems

We take genuine concerns seriously.

If there is a problem with work we have carried out, contact: info@oyvey.co.il or 050 465 9021

Please provide:

• Your name
• Property/job details
• Description of the issue
• Relevant photographs where helpful

We will review the matter and seek to resolve legitimate issues reasonably.

Nothing in this complaints process affects your rights under applicable law.

26. Guarantees and Warranties

Any specific guarantee or warranty provided for a particular job will be stated in the quotation or other written agreement.

The website itself does not create a general unlimited warranty or lifetime guarantee for all work.

Nothing in these Terms removes any mandatory warranty, remedy or consumer right provided by law.

27. Reasonable Care of Property

We will take reasonable care while working in your property and use appropriate protection where relevant to the work being carried out.

Some maintenance and repair work inherently involves:

• Drilling
• Sanding
• Dust
• Removing old material
• Opening damaged areas
• Moving fixtures
• Making good surfaces

We will not be responsible for pre-existing damage or for deterioration that occurs because an existing surface, fixture or substrate was already defective or unstable, except to the extent that damage was caused by our failure to exercise reasonable care.

28. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, these Terms do not seek to exclude responsibility for loss or damage caused by negligence where such liability cannot legally be excluded, or any mandatory consumer rights.

We are not responsible for losses arising from:

• Inaccurate information supplied by the customer
• Pre-existing defects
• Hidden defects that could not reasonably have been identified
• Customer-supplied defective products
• Work altered or damaged by another person after completion
• Failure to follow reasonable care or maintenance instructions
• Events outside our reasonable control

Any liability will be determined in accordance with applicable law and the circumstances of the particular case.

29. Photographs of Work

Photographs supplied by customers for quotation purposes are handled in accordance with our Privacy Policy.

Sending us photographs for a quotation does not automatically give Oy Vey permission to publish them.

We may separately ask for permission to photograph or use completed work for:

• Our website
• Portfolio
• Facebook
• Social media
• Advertising

Where appropriate, permission will be obtained before identifiable customer/property content is publicly used.

30. Personal Information

Personal information is handled in accordance with our Privacy Policy.

The Privacy Policy forms part of the information governing your use of this website.

31. Website Intellectual Property

Unless otherwise stated, the Oy Vey name, logo, website design, text, graphics and original website content are owned by or licensed to Oy Vey Maintenance & Repairs.

You may view and use the website for normal personal or business enquiry purposes.

You may not, without permission:

• Copy substantial website content
• Reproduce the website
• Use the Oy Vey logo for another business
• Present our work as your own
• Republish original website content commercially

Nothing in these Terms transfers ownership of our intellectual property.

32. Third-Party Websites

Our website may contain links to services such as:

• WhatsApp
• Facebook
• Maps
• Other third-party platforms

These services are operated independently.

Oy Vey is not responsible for the content, availability, privacy practices or terms of third-party websites.

33. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee continuous or uninterrupted availability.

The website may occasionally be unavailable because of:

• Maintenance
• Hosting problems
• Software updates
• Technical failures
• Events outside our reasonable control

We may update, change or remove website content from time to time.

34. Force Majeure and Events Outside Our Control

Neither party will be responsible for a delay or failure caused by circumstances genuinely outside that party’s reasonable control, to the extent permitted by law.

This may include significant disruption caused by:

• Government restrictions
• Severe weather
• Major transport disruption
• Hostilities or security emergencies
• Supply-chain interruption
• Utility failure
• Other extraordinary circumstances

Where such circumstances affect a booking, we will try to communicate with you and agree a reasonable way forward.

35. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remainder of these Terms will continue to apply.

36. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

37. Changes to These Terms

We may update these Terms from time to time.

The version published on this page will show the date it was last updated.

Changes will not retrospectively alter an already agreed job unless both parties agree or applicable law requires otherwise.

38. Governing Law

These Terms and any services provided by Oy Vey are governed by the laws of the State of Israel.

Any dispute will be dealt with by the competent courts or other competent authorities in Israel, subject to any mandatory rights regarding jurisdiction available to consumers under applicable law.

39. Your Statutory Rights

These Terms are intended to clarify the relationship between Oy Vey and our customers.

They are not intended to restrict rights granted to consumers under mandatory Israeli law, including rights under applicable consumer-protection legislation.

Where any provision of these Terms conflicts with a mandatory legal right, the applicable law will prevail.

40. Contact

If you have questions about these Terms or about a quotation or booking, contact: