Privacy Policy

Oy Vey Maintenance & Repairs (“Oy Vey”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and share personal information when you visit oyvey.co.il, contact us, request a quotation, communicate with us through WhatsApp, email, telephone or social media, or otherwise use our services.

For the purposes of applicable privacy law, the person responsible for the personal information collected by Oy Vey Maintenance & Repairs is:

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Telephone number
• Email address
• City, neighbourhood or general location
• Address of the property where work is requested, where necessary
• Details about the maintenance or repair work you require
• Photographs or videos you choose to send us
• Information contained in messages sent through our website, WhatsApp, email, Facebook or other communication channels
• Your preferred method of contact
• Details relating to quotations, bookings and work carried out
• Payment and transaction information where relevant
• Technical information generated when you use our website, such as IP address, browser type, device type, operating system, pages visited and approximate usage information

We only seek to collect information reasonably necessary for our business and the services you request.

2. Photographs and Videos

Customers may send photographs or videos of walls, rooms, furniture, fittings, damage or other areas of a property so that we can better understand the work required and, where possible, provide or prepare a quotation.

Please avoid including people, identification documents, financial information or other unnecessary personal or sensitive information in photographs sent to us.

Photos supplied for quotation or service purposes will not be published on our website, social media or advertising simply because you sent them to us.

If we would like to use photographs of completed work for our portfolio, advertising or social media, we may request separate permission where appropriate.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Understand the work you require
• Prepare and provide quotations
• Arrange appointments or site visits
• Contact you regarding a quotation or booking
• Carry out agreed maintenance or repair work
• Purchase or arrange materials where required
• Communicate with you before, during and after a job
• Manage invoices, payments and business records
• Provide customer support
• Resolve queries, complaints or disputes
• Maintain the security and proper operation of our website
• Improve our services and website
• Comply with tax, accounting, legal and regulatory obligations
• Establish, exercise or defend legal rights where necessary

We will not use information collected for a quotation for unrelated purposes without an appropriate basis for doing so.

4. Providing Your Information Is Voluntary

Providing personal information to Oy Vey is generally voluntary and based on your decision to contact us or request our services.

However, certain information is necessary for us to respond to you or provide a service.

For example, if you do not provide a telephone number or another way for us to contact you, we may not be able to respond to a quotation request. If we do not know enough about the job or its location, we may not be able to provide an accurate quotation or arrange the work.

There is generally no legal requirement for you to provide personal information to us merely by visiting our website or making an enquiry.

5. Online Quote Form

If you use our online quote form, we may ask for information such as:

• Name
• Telephone number
• Email address
• Area or city
• Type of work required
• Description of the work
• Photographs
• Preferred contact method

Information submitted through the form is used primarily to respond to your enquiry and assess the requested work.

Please only upload photographs that are relevant to the work you are asking us to assess.

6. WhatsApp

Our website provides links allowing customers to contact us using WhatsApp.

When you communicate with us through WhatsApp, the information you send is also processed through WhatsApp and its associated service providers in accordance with their own privacy practices.

Your use of WhatsApp is subject to WhatsApp’s own terms and privacy policy.

Information received by us through WhatsApp may be retained where reasonably necessary for quotations, bookings, customer service, business administration, accounting, dispute resolution or legal obligations.

7. Email and Other Communication Services

If you contact us by email, telephone, Facebook, WhatsApp or another third-party service, those providers may process certain information independently under their own terms and privacy policies.

We may use reputable third-party service providers to provide services such as:

• Website hosting
• Business email
• Website forms
• File or image storage
• Website security
• Analytics
• Communications
• Cloud storage and backup

These providers may process information only as necessary for the relevant service, subject to their applicable arrangements and legal obligations.

8. Who We May Share Information With

We do not sell your personal information.

We may share information where reasonably necessary with:

• People working with or on behalf of Oy Vey where they need the information to carry out the requested work
• Contractors or service providers assisting with a particular job
• Website, hosting, cloud, email, communications or IT providers
• Accountants, professional advisers or insurers where necessary
• Payment providers where applicable
• Government bodies, courts, regulators, law-enforcement bodies or other authorities where required by law
• Another party where necessary to protect our legitimate legal rights or respond to a legal claim

Only information reasonably necessary for the relevant purpose should be shared.

For example, someone assisting with a job may need the job address and details of the work, but would not ordinarily require unrelated customer information.

9. International Processing

Some technology and communication providers used by modern websites and businesses may operate servers or service infrastructure outside Israel.

As a result, information may in some circumstances be stored or processed outside Israel.

Where this occurs, we seek to use reputable service providers and handle information in accordance with applicable privacy and data-protection requirements.

10. Cookies and Website Technology

Our website may use cookies and similar technologies necessary for the website to function correctly.

Cookies are small files or identifiers used by websites for purposes such as:

• Website functionality
• Security
• Remembering preferences
• Understanding website performance
• Measuring how visitors use the website

Where we introduce non-essential analytics, advertising or tracking technologies, we will provide appropriate information and controls where required by applicable law.

You can also control many cookies through your browser settings.

Disabling certain cookies may affect how some website features operate.

11. Analytics

We may use privacy-conscious website analytics tools to understand information such as:

• Number of visitors
• Pages viewed
• General sources of website traffic
• Device and browser types
• How visitors navigate the website

If services such as Google Analytics, Meta Pixel or other marketing-tracking technologies are added to the website, this Privacy Policy and any relevant cookie controls should be updated accordingly.

We do not intentionally use analytics information to obtain unnecessary sensitive personal information.

12. Marketing

Making an enquiry or requesting a quotation does not automatically mean that you have agreed to receive unrelated marketing communications from us.

Where we send promotional messages, we will do so in accordance with applicable law and any required consent.

You may request to stop receiving marketing communications at any time.

Service-related messages concerning an active enquiry, quotation, appointment, payment or job are not considered promotional marketing messages.

13. How Long We Keep Information

We do not intend to keep personal information longer than reasonably necessary.

Retention periods may depend on:

• Whether you became a customer
• Whether a quotation remains active
• The nature of the work performed
• Accounting and tax requirements
• Warranty, complaint or dispute considerations
• Legal or regulatory obligations

Information that is no longer required may be deleted, anonymised or securely disposed of where appropriate.

Business, invoice and transaction records may need to be retained for longer where required by applicable Israeli law.

14. Information Security

We take reasonable organisational and technical steps intended to protect information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to customer information should be limited to people who reasonably require it for business purposes.

However, no website, internet transmission, electronic storage system or messaging service can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information to us unless it is genuinely necessary.

15. Your Privacy Rights

Subject to applicable Israeli law, you may have rights concerning personal information held about you, including the right to request access to personal information relating to you and, where information is incorrect, incomplete, unclear or out of date, to request its correction or deletion as provided by law. Israeli law expressly provides rights of access and correction in sections 13 and 14 of the Protection of Privacy Law.

To make a privacy request, contact: info@oyvey.co.il

Please include enough information for us to identify the relevant records.

We may need to verify your identity before providing or changing personal information in order to protect customer privacy.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law.

16. Third-Party Links

Our website may contain links to third-party websites or services, including:

• WhatsApp
• Facebook
• Other social media platforms
• Maps or external services

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of the relevant third party before providing personal information through its service.

17. Children’s Privacy

Our services are intended for people seeking property maintenance and repair services.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.

18. Legal Requirements

We process and handle personal information subject to applicable Israeli law, including the Protection of Privacy Law, 5741-1981, as amended, and applicable regulations made under it.

Where another applicable law imposes additional obligations, we will seek to comply with those requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, particularly if:

• Our website changes
• We introduce new forms or features
• We begin using new analytics or advertising technology
• Our service providers change
• Applicable legal requirements change

The current version will be published on this page together with the date of the latest update.

Material changes may be highlighted where appropriate.

20. Contact Us

Questions, requests or concerns regarding this Privacy Policy or personal information handled by Oy Vey can be sent to: